At Saffron Merchant, we ship all orders from Berwick, Victoria, Australia using trusted courier and postal services to ensure reliable and trackable delivery.
Once your order is processed and dispatched, you will receive an email with your tracking details. Simply click your tracking number to view real-time updates and your estimated delivery date.
Estimated Delivery Times
Australia
VIC: 2–5 business days NSW / ACT: 3–6 business days SA / QLD / TAS: 4–6 business days NT / WA: 5–7 business days
International
New Zealand: 9–15 business days Other international delivery times may vary depending on destination and customs clearance.
Safe Drop & Signature
By default, parcels may be left in a secure location if no one is available at the delivery address.
If you prefer a signature upon delivery, please mention this in your order notes during checkout.
If delivery cannot be completed, a collection notice may be provided, and your parcel can be collected from your nearest local post office or courier collection point.
Address Changes
If you notice an incorrect shipping address after placing your order, please contact us immediately at:
Once an order has been dispatched, rerouting may not always be possible. However, you may be able to request redirection directly through your local postal service or courier provider.
Failed Deliveries
If a parcel is returned to us due to an incorrect address, failed delivery attempts, or other customer-related issues, we can resend the order once the correct details are confirmed.
Please note that additional shipping charges may apply, even if your original purchase qualified for free shipping.
Damaged Products
At Saffron Merchant, we take great care in packaging and dispatching every order to ensure it arrives safely.
If your order arrives damaged, please contact us immediately at:
